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Returns & Exchange

HOW TO MAKE A RETURN?

You can request a return of the product(s) within 15 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at info@alcissports.com to arrange for reverse pickup.

In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags are removed or missing. Please note that Shipping / Cash on Delivery charges are non-refundable. Also, note that we do not charge any additional handling fee for returns.

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

  • Visit the returns section on the website
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would want to return
  • A confirmation email would be shared once the return request is approved 

 

NOTE: RETURNS / EXCHANGES WILL NOT BE APPLICABLE FOR BOXERS, SOCKS AND FACE MASKS KEEPING HYGIENE INTO CONSIDERATION.

REFUND AND RETURN POLICY

For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note if any gift voucher is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

Additionally, note that shipping/cash on delivery charges are non-refundable.

 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BUY TWO GET ONE or any similar FREE PRODUCT deal are not eligible individually for return. Items purchased during a FREE PRODUCT deal are viewed as combo packs, one being the purchased item and the other being the free item. 

In case of a return, all items (purchased and free product) need to be shipped back to us. The amount of the purchase would be refunded after the deduction of refund charges, in the form of store credit / Coupon Code. 

  

REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS

Once the product(s) reaches us and passes the QC, the refund will be initiated within 72 hours.

Please note that Shipping / Cash on Delivery charges are non-refundable. 

 

HOW DO I CANCEL MY ORDER?

Please note that your order can only be cancelled before we have dispatch it to you. We have no way of cancelling it once it is dispatched from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on info@alcissports.com or online@alcissports.com with your order number and reason for cancellation. Your cancellation request will be processed next working day. If the product cancellation is requested and it is dispatched from our warehouse, we will try to cancel the order, but the shipping charges will not be refunded.

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